Voluntary Action Islington, N1 9JP

Course objectives
By the end of this training participants will be able to:

• Understand the range of factors that influence residents’ decisions about key issues

• Be ready to engage residents about difficulties they face

• Know and be comfortable with a range of conversational skills to support these discussions

• Have access to resources for self-care and signposting

With its strong emphasis on core conversational and communication skills, the course also provides excellent foundation-level training.