SPACE4 (black gate entrance, 2nd floor), 113-115 Fonthill Road London N4 3HH

This session introduces participants to conflict, its causes, how it develops and different types. It lays the foundation for developing a deeper understanding of how conflicts arise and how they impact individuals and groups.

By the end of this session, participants will be able to:

• Apply active listening and empathetic communication in conflicts

• Use key conflict resolution techniques such as mediation and negotiation

• Develop strategies for responding to difficult behaviors